Express Remote Support
Valid to solve specific incidents POS and PC
Recruitment includes telephone support and remote control if necessary to resolve the incidence. The maximum time to resolve the incidence will be two hours, only valid for software, cleaning viruses or improving computer performance.
You must include the description of the incidence before the end of the order for our team to prepare the solution in the shortest time possible.
Normally the resolution of the incidences is made on the same day of the purchase always in times of 10 to 20 hours provided the order is made before 18:00
Our team will call you to set the time.
Product customization
Don't forget to save your customization to be able to add to cart
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Solucidates the incidence in your pOS quickly and easily.
- Select this product and add it to your cart
- Adds the reason for the incidence and software POS that you are using in case of being a POS.
- Make sure you register correctly with your mobile phone and have internet connection on your PC or computer POS.
- Details in the section the description of the incidence
- If it's a virus problem, specify them if you have a licensed antivirus.
- A technician will contact you to solve it.
This technical relief includes:
- Express technical assistance for an incidence or a maximum of two hours. In case of viruses if cleaning of the computer is required it will not count as long as the antivirus or spyware software is tracking and cleaning the computer.
- If the team had s.o. and require more time you will be informed at the beginning of the assistance
- If you're using a software POS must have been previously acquired and our shop or collaborators (inform yourself by phone, mail or WhatsApp).
- No post-solution incidences included
- We will not be able to support programs that have not been purchased in our online store, if they require reinstallation after the intervention you will have to perform it or contact the support of that program.
- You will be sent a part of service by mail once the incidence is finished.
Reviews
Clear instructions and quick
Very efficient assistance.
Excelente servicio técnico
Rápido, amable y resolutivo.
Excelente servicio técnico
Rápido, amable y resolutivo.
Suporte técnico ágil
Resolveram meu problema rapidamente.
Suporte técnico ágil
Resolveram meu problema rapidamente.
Atención rápida y profesional
Resolución de problemas muy eficaz a distancia.
Atención rápida y profesional
Resolución de problemas muy eficaz a distancia.
Fast and helpful support
Problem solved on first try.
Fast and helpful support
Problem solved on first try.
Soporte claro y bien guiado
Me explicaron cada paso. Todo solucionado en minutos.
Soporte claro y bien guiado
Me explicaron cada paso. Todo solucionado en minutos.
2029-09-24
Clear instructions and quick
Very efficient assistance.