FREQUENTLY ASKED QUESTIONS ABOUT OUR ONLINE STORE
Here are some frequently asked questions F.A.Q. about our website that our customers have been asking us.
If you have any questions or doubts, please remember that you can contact us using the most convenient means: WhatsApp, telephone, contact form or email.
Not only will we be happy to assist you but we encourage you to always make as many inquiries as necessary before purchasing your product so that your shopping experience with respect to what you buy is 100% satisfactory.
DOES IT AFFECT MY GUARANTEE THAT THE COMPANY I BUY FROM IS NOT FROM MY COUNTRY?
NO, I DID NOT. Our company has its registered office in Estonia but we provide sales services in different EU countries.
Articles 114 and 169 of the Treaty on the Functioning of the European Union (TFEU) 'ensure that all consumers in the Union —wherever they reside, travel or shop in the Union— enjoy a common high level of protection against risks and threats to their security and economic interests, and enhance the ability of consumers to defend their own interests'.
Our transparency, personalized contact and after-sales service, has led us to be the online store of reference for thousands of users throughout Europe, all our incidents and guarantees are processed directly by us without intermediaries. We have our own technical service to repair or monitor your warranty RMA.
You can check the regulations here.
WILL I GET RID OF THE PURCHASE INVOICE WITH MY COUNTRY'S VAT?
YES, OF COURSE, the invoice shall be issued with the VAT of the country where the product is delivered.
DO I HAVE THE RIGHT TO RETURN MY PRODUCT?
I KNOW. Our guarantee and return conditions are the same as in the local area of your country where the purchase is made, so you will have the same rights, assistance and obligations as when you make a purchase in an establishment in your province, community or state. You can consult our return policy before making a purchase and always consult us if you have any questions before, during and after the purchase.
DO I HAVE TO SHIP MY PRODUCTS TO ANOTHER COUNTRY IN CASO DO YOU NEED ASSISTANCE?
NO, I DID NOT. We work with different technical support points in different countries, you never have to ship a product out of your country.
In case you need to process an RMA or guarantee we will take care of mediating with the manufacturer so that the whole process is as fast and transparent as possible for you. You can consult our general guarantee conditions, which shall be added and respected in addition to the particular conditions of each manufacturer.
ARE DELIVERY TIMES FOR EACH PRODUCT RESPECTED?
YES. What. The estimated delivery time indicated on each item is the estimated time in which you will receive the product and there may be some impact on transport but it is always up to our company which undertakes to deposit the order with the carrier in the time indicated.
If for any reason there is an incident we will always keep you informed both by mail and by telephone.
IF I NEED TECHNICAL ASSISTANCE, CAN I CONTACT YOU IN MY OWN LANGUAGE?
I KNOW. All communication with our customers is done directly in the language of the customer regardless of the channel used. As long as it's English, Spanish or Estonian.
Any questions or assistance you may need will be answered by a technician who will attend or answer in your language.
HOW DO I KNOW IF A PRODUCT IS AVAILABLE IN MY COUNTRY?
You don't have to do anything, the web detects your IP location and the country you're connecting from. Understanding that delivery will be made in that country.
If the product is available it is because it is available for delivery in your country of connection.
If you are buying from a country outside the EU, or if you are still in a Member State, choose a country where we do not provide service or where the product is not available message that the product is not available for delivery at that location and will not let you complete the purchase.