FRONT QUESTIONS ON OUR ONLINE
Here are some frequently asked questions (F.A.Q.) about our website that our clients have raised.
If you have any questions or questions, remember that you can contact us in the most comfortable way: WhatsApp, phone, contact form or email. We will be happy to attend to you and encourage you to make all necessary inquiries before purchasing your product so that your shopping experience is 100% satisfactory.
ARE THEY NEW? WHAT THE HELL IS IT?
YEAH. All our products are new and original with manufacturer warranty. You will have a warranty of three years except limitations imposed by the manufacturer that will be previously detailed in the product. For more information in this regard, please review our guarantee policy.
DOES IT AFFECT MY GARANTY THAT THE USE WHERE I BUILD NOT BE FROM MY COUNTRY?
NO. Our company has its registered office in Estonia but we provide sales services in different EU countries.
Articles 114 and 169 of the Treaty on the Functioning of the European Union (TFEU) 'ensure that all consumers in the Union —wherever they reside, travel or shop in the Union— enjoy a common high level of protection against risks and threats to their security and economic interests, and enhance the ability of consumers to defend their own interests'.
Our transparency, personalized attention, contact and after-sales service has led us to be the online reference store for thousands of users across Europe. All our incidences and guarantees are processed directly by us without intermediaries. We have our own technical service to repair or track the RMAs of your warranty.
You can check the regulations here.
DO I HAVE A RIGHT TO RETURN MY JOB?
YEAH. Our guarantee and return conditions are the same as those of the local area of your country where the purchase is made, therefore you will have the same rights, assistance and obligations as when you make a purchase in a establishment of your province, community or state. You can consult our return policies before making the purchase and always consult us if you have any questions before, during and after it.
I'M GONNA HAVE TO SEND MY SUPPLIES TO ANOTHER COUNTRY IN CASE OF NEED OF ASSISTANCE OR RHYME?
NO. We collaborate with different technical assistance points in different countries, you will never have to send a product outside your country. For example, if you purchase a product in our shop from Spain and you need to use the warranty, we will provide you with assistance directly in your country without sending the product to another country.
In case you need to process a RMA or warranty, we will be responsible for brokering with the manufacturer so that the whole process is as fast and transparent to you. You can consult our general guarantee conditions, which shall be added and respected in addition to the particular conditions of each manufacturer.
ARE THERE ANY DAC TYMPES?
YEAH. The estimated delivery time indicated in each item is the estimated time in which you will receive the product, and there may be some incidence in the transport, but always outside our company, which commits to deposit the order to the carrier at the time indicated.
If for any reason there is any incidence, we will always keep you informed by both mail and phone.
IS THERE A NEED FOR A TECHNICAL ASSISTANCE?
YEAH. All communication with our customers is done directly in the customer's language regardless of the channel you use, provided it is English, Spanish or Estonian.
Any doubt or assistance you need will be attended by a technician in your language.
HOW DO I KNOW A PRODUCT IS AVAILABLE IN MY COUNTRIES?
You don't have to do anything, the web detects your location by IP and the country from where you're making the connection, understanding that the delivery will take place in that country.