Warranties

Product warranty

All products offered in informaticabarata.com they are new and covered by a legal warranty from the manufacturer. In Spain, the legal guarantee is three years. The first and second year cover any defect in conformity, while the third year covers certain hidden defects. In other EU countries, the standard warranty is two years, in accordance with European Directive 1999/44/EC

What's my guarantee?

The guarantee offered during the period, for all products https://informatica-barata.com/en/, will protect you from any inconvenience to what is contained in the sales contract and the description of the purchased product. It will also cover you if a product you bought does not work from the beginning or, when the products purchased do not comply with the sales contract, that is, the product does not correspond to the one you bought, they are not suitable for the uses to which the products of the same type, when they do not fit the description or do not have the qualities guaranteed by the seller.

That doesn't cover the warranty?

The warranty shall not cover the following cases:

  • Physical damage or blows caused by the misuse of the product.
  • Damage caused by liquids when the product is not specifically designed for this use, falls, or alteration of the product by unauthorized third parties.
  • Problems arising from the installation of unauthorized software or modifications of the operating system.

How do I process my guarantee?

As a seller, we will help you process any warranty on your products so that the manufacturer of a solution within the particular conditions of your product. From your customer area you should contact us to request the guarantee or RMA.

Usually, before the warranty is processed, a technician will contact you to assess the incidence and check the malfunction of the product. Once this is done, you will be emailed an RMA sticker that you need to print and paste onto your product packaging.

It is important that you always send the product in its original packaging and with all its accessories, you realize that if the product will be damaged by the carrier you will be responsible, so use the right time to prepare it all well. Once you have the product well packed, you must deliver the goods in any post office or transport agency, the delivery address will be reflected in the RMA you have printed. Please note that due portions of warranty material will not be admitted.

What if my product is defective or doesn't work?

If the product is defective or does not work, the manufacturer will normally replace the product with a new one or repair it within the individual product warranty that is included with each item you receive.

If the product is defective and cannot be replaced by a new one like the one you already have due to stock issues, you will receive a full refund of your purchase using the same payment method you ordered. If the order has been placed and paid for against payment, you will be refunded to a bank account you provide, minus the commission surcharge for shipping against refund.

The usual times for a breakdown do not usually reach up to three weeks, although it may vary depending on the complexity of the problem and type of product, in any case we will notify you on time of the situation of your breakdown or replacement, trying to speed up your resolution in the minimum possible time it is in our hand. You can also track the state in your customer area.

What about the data I have on the device?

Please note that the product warranty does not cover the data or software you have stored. If the product is replaced, you will not be able to recover it and if it were repaired, the manufacturer's technical service may have to test it and reset it.

It's best to back up your data if you can, because that data is very likely to be lost.

What happens if I send an item that has been tampered with or is not broken?

Please note that the manufacturer will review the product within the specific conditions of each product detailed in your document included in the purchase. The manufacturer's warranty will not cover as a general rule manipulated items, with misuse or that have been beaten, wet etc.

Any attempt to repair or manipulation not authorized by the manufacturer will invalidate the warranty. We recommend you always contact our technical service before proceeding to any intervention.

It could also be the case that the item works correctly within its specifications so a technician before sending it will check with you that the failure really exists but will not be able to check the condition of the product or if it has been manipulated.

Please note that if the manufacturer rejects the warranty for any of these reasons, or if you send a device that works correctly, the manufacturer will ask you to collect the product by your own means or will charge for the return of the product in due time.

Do gift or discount items have a guarantee?

All products are guaranteed. If you have obtained a discount, gift or promotion, the product will have the same guarantee as any other and will be governed by the specific product conditions defined by the manufacturer and the general conditions set out here.

The warranty terms set out here are for end customers. Resellers shall have the guarantee offered by the manufacturer.