Sending orders

WhatHow muchHow long will it take to get my order?

All orders are processed within the time specified on the product label, provided the order is placed before 17:00 on the day laborable.Siempre we respect the delivery time unless there is an incident in the transport that is outside

In any case, we will always inform you by e-mail about the status and changes in the status of your order. We will also send you information about the shipping number once the order is in the shipping company for delivery.

From your user panel you can also access and check in real time the status of your order.

Each product can be found in different locations within the European Union so they may have different delivery times depending on their location and availability. Always check the shipping label, if you have any questions you can contact our customer service department on the different channels available.

What shipping methods exist in

The following delivery methods are available when you place your order. The following:

-It's an emergency; for promotional purposes this shipping method is free regardless of the purchase amount. Delivery will be made at the times indicated on the label of the product, remember that these times are always on working days, so if in your population it is a holiday or non-working day you must take it into account. Some bulky products may have a price surcharge on this delivery method; you will be informed of this possible surcharge before you complete your purchase.

-Picked up at the post office: Only available for order in Spain. You can pick up your order at any post office in Spain. You can also select it from the map of available postal locations. When selecting this method of delivery, the address you have previously entered will not be taken into account for delivery.

During the summer periods between 1 August and 1 September, Christmas and Black Friday, orders may be delayed 24 hours over the established time due to limitations in transport companies. Keep this in mind when planning your shopping.


What transport companies work?

We are currently working with different European ring transport companies. Based on our experience and services we automatically select the most efficient in your postal code to minimize possible incidents and improve delivery times.

Once you have selected the agency, we will send you a message with the shipping number and the shipping company so that you can track your order from the page of the shipping agency that processes the order, in real time.


How long will it take to get my order?

Delivery times defined on each product label are actual delivery times, always bearing in mind that orders must be processed before 5 p.m.

Our customer service and logistics team is always on hand to follow up on orders and resolve any incidents as quickly as possible. It is very important that when placing your order you check that both the address and the phone number are correct in case they need to contact you


How can I avoid delivery delays?

It is important that when you place an order, you pay attention to the telephone provided in case the agency or the delivery person needs to contact you.

Transport companies don't always call, so you must be at the delivery address on the day of delivery. In case the order cannot be delivered, our customer service department will contact you by phone or mail to arrange a new delivery.


What if my order doesn't arrive?

All orders are monitored in real time by We guarantee 100% of the order, with transport insurance included. In case of incidents at the transport agency due to causes other than we have to report the incidence to plan a new delivery date.