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Refunds

Defective product.

You can claim that a product is defective within two years (three years in Spain if the product warranty states so) from the date of receipt of the product. The duration of the warranty shall be that offered by the manufacturer at the time of purchase and shall be recorded in the documentation supplied.

For any incident, first consult the product documentation, e.g. the user guide for suggestions on troubleshooting or contact the manufacturer. Depending on the manufacturer's warranty, the manufacturer normally has the choice of repair of the product or replacement of individual parts. If you are unable to solve the problem with the help of the manufacturer's product documentation, contact our technical service so that they can analyse your incident and help you.

If you prefer us to handle your warranty directly from the start, you can contact the manufacturer by telephone or by mail, remember to have your order number and customer details handy, to speed up the process. We'll be happy to help you if there's a problem.

If the product is defective and has a valid warranty, the processing of guarantees, replacements or refunds will have no extra value. Any processing will be free for you.

Product damaged during shipment.

If you receive a damaged product during shipment, you must notify us within 48 hours of receipt of the shipment from your user area or by contacting technical support

In such cases, it is advisable to report a hit or incident as soon as possible so as not to rush things. Remember that all orders are delivered by transport agencies and if you notice any defect in the delivery the speed in transmitting it will be beneficial to give a quick solution

In such cases, any withdrawal, replacement or refund will be at no cost to you.

Shipping costs for the return.

The shipping costs of the return vary according to the nature of the return. We explain the two points separately:

1- If you return a product to us due to an error on our part, we will cover the cost of the return as long as the return has been requested from the customer area and you proceed as directed by our technical service. The collection of the product, delivery, replacement or refund, will be agreed in advance with our technical service that will send you by mail with the details of the delivery or collection and the sticker to place it on the package containing the order to be returned. You'll deliver it and you won't have to make any payment. Once the product has been reviewed, the warranty or return of the product as requested will apply without any costs. If a product was delivered to you by mistake, the wrong one will be collected and sent to you, without you having to pay any of the costs of the incident. We will not accept any refunds due or not made from the section “My Account”, always follow the instructions of our technical service to avoid costs and delays.

2- If you want to return a product without any error on our part you must send the product to us by your own means through the company of your choice. Please note that any incident in the delivery will be your responsibility. It is important that you read the product descriptions, specifications and requirements carefully before buying. If you have any doubts call us for advice, it is better to ensure that the product you are going to receive is the one you need because if you make a mistake we will not run those return fees. Call or check with our technicians as often as you need. Once the product reaches us, we will check that it is eligible for refund and inform you. If you have selected a technical service or an express delivery service in your order, you will be charged a discount. You can check thePurchasing terms and conditions for more information. If you have selected urgent transport, even if the promotion at the time of purchase was totally or partially free, you will be reimbursed for the costs of this service detailed in thePurchasing terms and conditions.If the express transport service carries an extra amount at the port (by volume or against reimbursement), it shall be added to the amount specified in thePurchasing terms and conditions. What. This would be a purchase waiver and is covered by the terms of this contract for you to review.

In both cases, both in the one and the two once the material has been received and the terms checked, we will proceed to reimbursement , processing the guarantee or replacement as appropriate, although the law gives a maximum of 14 calendar days for returns, we will try to manage more efficiently by shortening the minimum time necessary.

Products excluded from return.

The following products cannot be returned except in the case of defective products:

Products which cannot be returned for hygienic or health reasons if unsealed.
Which are, after delivery, inseparably mixed with other products;
Sealed sound or video recordings or software.
Products that have been integrated with added software or an operating system that was not integrated by the manufacturer.
The TPV complete and products that are adapted by software for different businesses that need to be configured prior to delivery
Integration material such as processors, graphics cards, internal hard drives, sound cards, motherboards and RAM.
Actions on technical service or maintenance contracts.
Products that include licensed software that requires activation for use.
Warranty extensions or insurance for products.

Rights of withdrawal .

You can cancel your purchase within 14 calendar days of receiving the product. To cancel a purchase during the 14 day cooling off period, you must do so from your user area My Account” within the section Order History”

In order to be able to return products for withdrawal, they must be in the same condition as you received them. Thereforeall productsThey must be returnednew, unused, complete and unsealed.

The sameexceptionsThe right of withdrawal apply to our return policy. The following products cannot be returned except in the case of defective products:

Products which cannot be returned for hygienic or health reasons if unsealed.
Which are, after delivery, inseparably mixed with other products;
Sealed sound or video recordings or software.
Products that have been integrated with added software or an operating system that was not integrated by the manufacturer.
The TPV complete and products that are adapted by software for different businesses that need to be configured prior to delivery
Integration material such as processors, graphics cards, internal hard drives, sound cards, motherboards and RAM.
Actions on technical service or maintenance contracts.
Products that include licensed software that requires activation for use.
Warranty extensions or insurance for products.

No refunds will be accepted unless they have been made from “My Account”. Please note that the minimum shipping amount if you have selected "express transport" is 15€, as set out in the purchase terms and conditions which you should read before placing your order and which you can also find on our website. If you selected "Pick up in store" or sent a third party to pick you up that service will not be discounted as reflected in the Terms and conditions of purchase.

Please note that the product returned for withdrawal must be in the same condition in which you received it. This means that new products must be returned in exactly the same condition in which they were received (including all accessories). A return could be refused if the product returned for withdrawal was not in the same condition, unused and unsealed. If the product has been used or unsealed or is not returned in the same delivery condition, no refund shall be made. In this case, you will be notified and you will have to pick it up at our facility or confirm that it will be returned to you in due course.

Return of the purchase.

Refunds of the purchase amounts will be made in the same method as the payment method except for orders made by card, cashback or bitcoin in these cases the refund will be made by bank transfer to the account that you indicate and which will be requested once the refund is confirmed by us.

Refunds for card purchases may take between 3 and 5 working days to appear on your balance, depending on your bank, although we will send you the refund confirmation as soon as we have done so, so you can be alert.

If you have purchased for financing and have made a refund of the purchase amount and cancellation of the financing contract you must process it with the financial and they will take care of paying you the paid part. We'll help you with whatever management you need to coordinate with them and expedite the process.

Deletion of personal data.

When returning a product, regardless of the reason, you must do so in the same condition in which you received it from. In this sense, you must delete, delete and delete all personal data about you and/or a third party that may be present in that item, and you must modify the account settings so that it can no longer remember them. You will be fully responsible for any data breach that may occur if you do not proceed as directed. Remove from the returned product and from the box containing it any items unrelated to the returned product as originally received. Informatica-barata.com you will not be responsible for items you leave in the returned product or in the box containing it. You agree and agree that the returned product will become the property of informática-barata.com.